Refund policy

Effective Date: 12 August 2026

At Kelvohome, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or missing, please contact us so we can help resolve the issue.

ELIGIBILITY FOR RETURN / REFUND

A return or refund request may be accepted when:

• You received a damaged product.
• You received a defective product.
• You received a product different from what you ordered.
• An item is missing from your order.

The product should be unused and in its original condition, with its original packaging and accessories wherever applicable.

REPORTING AN ISSUE

Please contact us within 48 hours of delivery at:

support@kelvohome.com

For damaged, defective, incorrect, or missing-item claims, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• An unboxing video, where available

We may request additional information to verify the issue.

CHANGE OF MIND

Returns based only on change of mind, personal preference, or incorrect selection may not be accepted.

ORDER CANCELLATIONS

Orders may be processed shortly after they are placed. If you need to cancel an order, contact us as soon as possible at support@kelvohome.com. Once an order has been processed or shipped, cancellation may no longer be possible.

REFUND PROCESS

If your return or refund request is approved, we will communicate the resolution and applicable refund method by email.

Refund processing time may depend on the payment method and payment provider. Any refund will be processed to the original payment method where applicable.

RETURN SHIPPING

If the issue is caused by Kelvohome, such as a wrong, damaged, defective, or missing item, Kelvohome will determine the appropriate return/replacement arrangement.

For any other approved return, return shipping arrangements and applicable charges will be communicated before the return is processed.

NON-RETURNABLE ITEMS

Products that have been used, damaged after delivery, altered, or returned without the required components or packaging may not qualify for a return or refund.

CONTACT US

For return and refund requests:

Email: support@kelvohome.com